Management Team
Erika Santiago
Erika Santiago is the National Training & Development Manager for LitWorks™ – A DTI Company in Atlanta, Georgia. Erika has assisted case teams in the development of discovery management strategies and law firms and corporate legal departments with the design and implementation of their litigation support departments since 1995. Her experience includes litigation support management, project management, consulting, training and sales roles at Holland & Knight, LLP, King & Spalding LLP, Miami-Dade Community College, Georgia Perimeter College and iCONECT Development, LLC before joining LitWorks™ – A DTI Company four years ago.
Erika has delivered practical and valuable workshops to various organizations including paralegal associations, state bar associations, Legal Tech, ILTA, the Atlanta Association of Litigation Support Managers (she is also a past president of AALSM) and most recently, the Association of Litigation Support Professionals (ALSP). Today, Erika is primarily focused on teaching litigation support (EDD) project management best practices backed by years of experience and knowledge of understanding project needs, setting & managing expectations, and utilizing available resources. Her approach is strictly vendor, service provider, software, and technology neutral – “The tools are not as important as the process.” She tries to encourage and mentor others in our industry to continuously seek more knowledge in best practices towards a defensible process.
Erika is a Certified Trainer in Concordance & LiveNote and has administrator and end-user product expertise in a wide range of litigation support applications.
Erika is a graduate of Florida International University, Miami, FL.
View an interview where Erika discusses how she began her career in litigation support here.
Marty Kendra
Marty Kendra is the e-Learning Manager with LitWorks™. Marty joined our team in 2006 to build and manage web-based training programs for DTI Global. Prior to joining LitWorks, he worked as a Learning Designer for Delta Air Lines. In his 13-year career with Delta, Marty developed e-Learning training for associates of the Airport Customer Service Group. Using the latest tools to create training that can be accessed from anywhere in the world over the Internet, Marty created a range of training packages to meet the needs of the carrier and further develop its customer service associates. His experience also includes developing facilitator-led training, video training, web content administration, learning management system administration, graphic arts and photography.
